Cambridge Jewelers Policies

Store Purchases:    We will refund or exchange any item that was sold by us as a stock item from our showcase within 30 days of delivery, as long as it was not altered from it's original showcase condition. Ring sizing is excluded as a condition. A Special Order item normally can not be refunded. If the vendor where we bought the item from, will either accept the item from as a credit or issue us a refund, then we can issue a refund to our customer for the item within 30 days of delivery from our store.

Special Items: We will exchange or remake any item listed within 30 days of delivery: Cast items from wax or handcarved. Will remake one time only...Items specially ordered for the customer from an outside vendor...Handmade items whether fabricated or casted...Showcase or stock items that have been altered in any way other than ring sizings.

Watch Repairs: Watch repairs are guaranteed for 12 months on our work. We are unable to to warranty watch work if the watch is unable to seal out water and dust, a problem for watches. A down payment of $25 must be made on any watch repair. This payment will cover shipping, handling and full evaluation of watch. When your watch comes back into the store fixed this payment will be deducted from your remaining total/quote. If you do not decide to go ahead with your repair this $25 will not be refunded.

Layway Policy: The minimum purchase for layaway is $400 and 25% of the Total Due amount is required as Down payment. The remaining Balance Due amount is to be paid over the next (3) consecutive months in three payments equal to or greater than the amount of the Down Payment. Deposits, down payments, and any other payments are non-refundable if the customer does not pay in full within the agreed 90 days- unless, and only if, any other arrangements are authorized and signed by a store manager. Your are welcome to pay the balance due at any time within the 90 days. No Carrying Charges.